Frequently Asked Questions
Last Updated on June, 23, 2025
Introduction
At Stalwart Management, we believe that clear communication builds trust. This FAQ section is designed to answer the most common questions from residents, board members, and property owners. Whether you're looking for help with maintenance requests, understanding association policies, or managing your account, you’ll find helpful information here to make your experience smooth, informed, and stress-free.
Property Management FAQs
What does a property management company do?
A property management company oversees the day-to-day operations of residential, commercial, or mixed-use properties. This includes maintenance coordination, rent collection, budgeting, inspections, vendor management, and communication with residents or tenants.
What types of properties do you manage?
We manage a variety of property types, including single-family homes, condominiums, apartment buildings, commercial properties, homeowner associations (HOAs), and mixed-use developments.
How do I submit a maintenance request?
You can submit a maintenance request through your online Resident Portal, by email at ResidentSupport@Stalwartmgt.com, or by calling our office at 1.800.333.8006 during business hours.
Who do I contact in case of an emergency after hours?
For urgent maintenance issues outside of business hours, please call our dedicated emergency line. The contact information is available in your welcome materials and through the Resident Portal.
How are vendors selected and managed?
We work with licensed, insured, and vetted vendors. Vendors are selected based on quality, reliability, cost-efficiency, and their history of compliance with local regulations.
How are repair and maintenance costs handled?
Common area repairs are typically paid from the association or property’s operating budget. For interior unit issues, costs may depend on lease terms or governing documents.
Can I choose my own contractor for unit repairs?
Depending on the governing documents, you may use your own contractor for interior repairs. However, contractors must follow building rules and provide required insurance documentation, which includes submitting an Architectural Request through the Resident Center, subject to Board approval.
How often are property inspections done?
Inspections are conducted regularly based on property type. Common areas are typically inspected monthly or quarterly, and unit-specific inspections occur annually or as needed.
How do you ensure tenant or resident compliance with rules?
We communicate rules clearly upon move-in and through regular reminders. Violations are handled through written notices and, when necessary, fines or legal action as permitted by the governing documents.
What technology or tools do you use to manage properties?
We use a cloud-based platform for accounting, communication, maintenance tracking, and online payments. Residents have access to their own portal for convenience and transparency.
Association Management FAQs
What is the role of the association management company?
The management company acts as an agent for the board of directors, helping to enforce policies, manage finances, coordinate maintenance, communicate with residents, and oversee day-to-day operations.
What is the difference between the board and the management company?
The board makes all key decisions for the community, while the management company implements those decisions and handles daily operations under the board’s direction.
How do I contact the board or management?
You can contact the board through management. Use the resident portal or email provided by the management company. Board contact is typically routed through management to ensure clear communication.
How can I get involved in the association or join the board?
You can volunteer for committees or submit your candidacy for a board position during the annual meeting or election cycle. Notices and nomination forms are distributed ahead of elections.
How are association rules created or changed?
Rules are created or amended by the board of directors, often with input from residents. Major changes may require a membership vote depending on the governing documents.
What is the process for submitting architectural or modification requests?
To begin the process, complete an Architectural Review Request Form and submit it through the resident portal, along with all required supporting documentation (e.g., contractor licenses, insurance certificates, drawings, permits, or material samples). The board or architectural review committee will evaluate the request and provide a written response within the designated review period.
How are violations of rules and regulations handled?
Violations are addressed through a written notice outlining the issue and corrective action. Repeated violations may result in fines or legal action, depending on the severity and the governing documents.
How are dues or assessments calculated and collected?
Dues are based on the annual budget and each unit’s share of ownership, as defined in the governing documents. They are collected monthly, quarterly, or annually, depending on your association’s policy.
What happens if I don’t pay my HOA dues on time?
Late payments may incur late fees and interest. Continued nonpayment can result in legal action, including liens on the property. Payment plans may be available for those experiencing hardship.
How is the annual budget created and approved?
The management company drafts a proposed budget based on prior expenses and projected needs. The board reviews, adjusts, and approves it before it is distributed to residents.
What does the association’s insurance cover versus what I need to cover?
Association insurance typically covers common areas, exterior structures, and liability. Owners are usually responsible for interior contents, improvements, and personal liability. Always check your governing documents and consult your insurance provider.
Administrative & Communication FAQs
How do I update my contact information with management?
You can update your contact information by logging into your resident portal or emailing management directly. Keeping this information current ensures you receive all official notices.
How can I access meeting minutes or financial reports?
Most associations provide this information through the resident portal. You may also request copies from management, subject to your association’s access to records policy.
How are residents notified about maintenance, projects, or community updates?
Notifications are sent via email, resident portal announcements, text alerts (if enrolled), and posted notices in common areas when necessary.
Contact Information
For any questions or concerns regarding these Frequently Asked Questions, please contact us at:
Call: +1 (800) 333-8006
Email: info@stalwartmgt.com